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Troubleshooting: Clear Chrome Cookies or Test in Incognito Mode

If you experience issues accessing the platform or displaying case content in Google Chrome, try the following troubleshooting steps:

Example 

cookies

 

Option 1: Open a New Incognito Window undefined-2

  1. Open Google Chrome.
  2. Click the three-dot menu in the top-right corner. 
  3. Select New Incognito Window. incognito
  4. Navigate to Collective Minds and log in again.
  5. Check whether the issue persists.



Option 2: Clear Cookies and Site Data

  1. Open Google Chrome and navigate to Collective Minds
  2. Click the site information icon next to the address bar Browser manage cookies and site data
  3. Open Cookies and site data
  4. Select Manage on-device site data. (or the equivalent option to clear site data.
  5. Locate cmrad.com in the list of stored data.
  6. Click the trash bin icon (🗑️) next to the cmrad items to delete the associated cookies.
  7. Reload the page and log in again. 

    Click here for more detailed steps to clear cookies



  • ⚠️ Clearing cookies and site data: This may sign you out of the platform, so you will need to log in again.
  • 🌐 Google Chrome: Ensure you are using the latest version.
  • 🖥️ Operating system: Ensure your OS is fully updated.
  • 🛜 Internet speed: 70+ Mbps recommended. Test here
  • 📩 Still having issues? Contact support@cmrad.com with a description or screenshot of the issue and the troubleshooting steps already completed.